Work Experience
Freelance
Automation Specialist
March 2026 — Present- Developed and implemented automation solutions for clients using n8n, Zapier, and Make.com, streamlining business processes and improving efficiency.
Myridius (RCG Global Services)
Technical Writer for Elavon Payment Gateway
May 2024 — Dec 2025- Managed the developer portal for Elavon Payment Gateway. Collaborated with product and development teams in an Agile environment, using Adobe Experience Manager for content publishing, IntelliJ IDEA for code review and validation, and Postman for API testing and documentation.
Cognizant
Technical Writer for YouTube VET
Sept 2023 — May 2024- Managed and organized the YouTube Vendor Development (VD) knowledge base, collaborating with clients to create and update articles, resulting in improved efficiency and accuracy for VD agents.
NICE CXone
Technical Writing Specialist
Jun 2021 — Sep 2023- Participated in incident management calls, providing real-time updates to affected customers. Worked with technical resources after incident remediation to create post-incident documentation.
Vertiv
Engineer II - Technical Documentation
Jun 2021 — Sep 2023- Developed and maintained technical documentation for Vertiv’s UPS and HVAC products, including installation, repair, maintenance and upgrade procedures.
- Created automation flows that reduce code migration efforts by 80%, enhancing efficiency and productivity.